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Rates are subject to change without notice. *Please note Holiday Rates may not calculate correctly. Any errors will be corrected when reservation is confirmed. Thank you & Happy Holidays! Room rates will be charged a $45 booking fee and 13% Town of Mammoth Lakes Transient Occupancy Tax. All units have a 2 night minimum and vary from 3-6 nights during holiday periods.
Reservation / Cancellation Policy
Cancellations and Deposits
Cancellations must be made 30 days prior to your arrival date. For cancellations less than 30 days, refunds are contingent on re-booking the unit, less a cancellation fee. Cancellation fee is $150.00 and 10% of total for Holiday dates.
There will be a $50.00 fee on changes made to reservations. No exceptions.
All payments are due at the time of booking. All online bookings will be charged to your credit card within 24 hours.
Holiday cancellations will be charged a 10% fee. An additional $250 fee will be charged for any holiday stay that is less than the minimum nights stay.
Security Deposits
All units are individually owned and decorated. To avoid charges to your deposit, please do not remove any items from the unit. A refundable security deposit of $200 ($400 for winter holidays) for each unit is required upon registration in the form of a credit card or cash. Deposits are refundable following unit inspection (within 72 hours of your departure.)

All cars must have a parking pass issued from the reservation office hanging in their rear view mirror.

Special Requests
Specific unit numbers and bed configurations may be requested, but are not guaranteed.
Specific units booked through our on-line interface cannot be 100% guaranteed and we reserve the right to move your reservation to a comparable unit. We do, however, make every effort to honor your request.
Check-in / Check-out
Check in time is 4:00pm. Early check-ins may be available if your unit is ready, please call the office. Check-out time is 10:00am FIRM. Late check-outs are subject to additional fees. If you plan to arrive after office hours, a lock box is located just outside our office door for your convenience. Please call ahead for the current combination or refer to your confirmation. A member of our staff is on duty 24 hours. Should you require check-in assistance after office hours, please call our emergency line.
Maid Service / Towel Exchange

All bed linens and towels are supplied . For same day towel exchange please call the office before 10am or we will schedule towel exchange for the next day. If you leave for the day, please place soiled towels on the floor of your entryway inside the unit. Upon departure, please place dishes in the dishwasher and take out the trash. We will clean and replace linens after you leave. Bring extra towels, however, for the spas/pool.

A member of our staff is on duty 24 hours. For emergencies, please call our office at 888-204-4692, or 911.
We do not guarantee snow. We provide towels and linens, but ask that you bring extra towels for the pool and spas. We make every effort to provide firewood at no cost, however, subject to availability.
Sorry, no pets. (Unless in a pre-arrange, designated pet unit.)
NO smoking inside units.
There are no refunds for poor snow conditions, severe weather or early departure.
Before driving to Mammoth, please be sure you have tire chains that fit your car (or 4 wheel drive with snow tires.) If it is snowing as you pass Bishop, (or earlier sometimes) look for chain control signs along the road. Don't wait to put on your chains, even if the roads do not appear slippery. Road conditions can change within a very short distance as you approach our location near Canyon Lodge.
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